Review Policy

1. What Makes a Valid Review

A review must reflect a genuine, first-hand experience with the business being reviewed. Reviews that are fabricated, incentivised, or submitted on behalf of another person are not permitted.

• The reviewer must have personally interacted with the business.
• Reviews must be about the specific business location being reviewed.
• Reviews should be written in good faith to help other riders make informed decisions.
• Reviews may not contain personal information about staff unless directly relevant.

2. Verification Tiers

• 🟢 Verified Purchase / Verified Visit — Reviewer submitted a receipt, invoice, or service record. Verified by the Rubbyside moderation team.
• 🟡 Rubbyside Member — Verified account (phone/OTP) but no purchase proof submitted.
• ⚪ Unverified — Submitted without account verification. Displayed but clearly marked.

All reviews contribute equally to the Rubbyside Score unless removed through moderation.

3. What Gets Removed

Rubbyside may remove a review if it:

• Violates our Acceptable Use Policy (e.g., contains hate speech, harassment, or threats).
• Contains personal attacks or slurs directed at specific individuals.
• Appears to be a fake, paid, or coordinated review (positive or negative).
• Contains private personal information about individuals.
• Is submitted by a competitor or someone with a clear conflict of interest.
• Is subject to a valid court order or government direction.

Rubbyside does not remove reviews simply because a business disagrees with them. A negative but honest review is protected.

4. Business Dispute Process

Businesses that have claimed their profile may flag a review for moderation:

• Use the "Flag" option on the review from your claimed profile dashboard.
• Provide a clear reason and supporting evidence where applicable.
• Our moderation team will review and respond within a reasonable timeframe.
• Businesses may also respond publicly via the "Reply" feature — this is the preferred first step.

Filing a dispute does not automatically remove a review. Moderators make independent decisions.

5. Reviewer Appeals

If your review was removed and you believe it was in error, contact our Grievance Officer at mountainmotoclub@gmail.com with subject "Review Removal Appeal", including:

• The business name and approximate date of your visit/purchase.
• Any supporting evidence (receipts, photos, correspondence).
• A brief explanation of why you believe the removal was incorrect.

We will acknowledge your appeal and respond within a reasonable timeframe as required under applicable law.

6. Score Independence

The Rubbyside Score is calculated solely from rider-submitted reviews using standardised rating axes (Sales, Pricing, Delivery, Support). Commercial relationships — including paid listings, featured placements, or partnerships — have no influence on a business's Rubbyside Score. We will never suppress, boost, or adjust a score based on commercial considerations.

7. Automated Display & Sorting

The display, sorting, and ordering of reviews on Rubbyside (e.g., 'Recent', 'Top Rated', or 'Most Useful') are fully automated based on objective criteria such as timestamp, mathematical averages, and user votes. Rubbyside does not manually curate, feature, or endorse specific reviews, and the visibility of a review is entirely driven by user activity and neutral platform algorithms.

8. Contact

• Entity: Matchitup Tech Pvt Ltd
• Email: mountainmotoclub@gmail.com