Review Policy

1. What Makes a Valid Review

A review must reflect a genuine, first-hand experience with the business being reviewed. Reviews that are fabricated, incentivised, or submitted on behalf of another person are not permitted.

• The reviewer must have personally interacted with the business.
• Reviews must be about the specific business location being reviewed.
• Reviews should be written in good faith to help other riders make informed decisions.
• Reviews may not contain personal information about staff unless directly relevant.

2. Verification Tiers

• 🟢 Verified Purchase / Verified Visit — Reviewer submitted a receipt, invoice, or service record. Verified by the Rubbyside moderation team.
• 🟡 Rubbyside Member — Verified account (phone/OTP) but no purchase proof submitted.
• ⚪ Unverified — Submitted without account verification. Displayed but clearly marked.

All reviews contribute equally to the Rubbyside Score unless removed through moderation.

3. What Gets Removed

Rubbyside will remove a review if it:

• Is factually false and the reviewer cannot provide supporting evidence.
• Contains personal attacks, hate speech, or content violating our Acceptable Use Policy.
• Appears to be a fake, paid, or coordinated review (positive or negative).
• Contains private personal information about individuals.
• Is submitted by a competitor or someone with a clear conflict of interest.
• Is subject to a valid court order or government direction.

Rubbyside does not remove reviews simply because a business disagrees with them. A negative but honest review is protected.

4. Business Dispute Process

Businesses that have claimed their profile may flag a review for moderation:

• Use the "Flag" option on the review from your claimed profile dashboard.
• Provide a clear reason and supporting evidence where applicable.
• Our moderation team will review and respond within a reasonable timeframe.
• Businesses may also respond publicly via the "Reply" feature — this is the preferred first step.

Filing a dispute does not automatically remove a review. Moderators make independent decisions.

5. Reviewer Appeals

If your review was removed and you believe it was in error, contact our Grievance Officer at mountainmotoclub@gmail.com with subject "Review Removal Appeal", including:

• The business name and approximate date of your visit/purchase.
• Any supporting evidence (receipts, photos, correspondence).
• A brief explanation of why you believe the removal was incorrect.

We will acknowledge your appeal and respond within a reasonable timeframe as required under applicable law.

6. Score Independence

The Rubbyside Score is calculated solely from rider-submitted reviews using standardised rating axes (Sales, Pricing, Delivery, Support). Commercial relationships — including paid listings, featured placements, or partnerships — have no influence on a business's Rubbyside Score. We will never suppress, boost, or adjust a score based on commercial considerations.

7. Contact

• Entity: Matchitup Tech Pvt Ltd
• Email: mountainmotoclub@gmail.com